Terms and Conditions

Horselands Terms and Conditions including Freight and Returns Policy

If the product is in the same original condition items can be exchanged, or a store credit given up to 30 days from date of original purchase. Any extra freight charges associated with exchanging products is to be charged to you, the customer. Exclusions to this include discounted goods, goods sourced or ordered specifically for you, custom made items and feed and supplements.

Please choose carefully as Horselands does not provide refunds.
If products are deemed by Horselands to be faulty we will repair or replace them. A refund will only be given when we are unable to replace a product. We will meet all our obligations under the New Zealand Consumer Guarantees Act 1993.

Please also note that we are unable to exchange or refund on saddles under any circumstances once they have been dispatched by us, unless of course they are faulty.

When returning an item please phone or email us in advance to advise us of the return and get address details. 

Delivery & Freight Terms

All quoted prices are inclusive of GST. Payment can be made by phone order credit card, website credit card and bank deposit. Please contact auckland@horselands.co.nz for bank deposit details.

We aim to dispatch products as soon as possible (within 48 hours) products will be dispatched via post  which operates Monday – Friday. In some cases where the product has to be sourced there can be delays. In these cases we will contact you via the email address you have provided.

We typically use PBT Couriers for our orders; delivery is generally between 1-3 working days. Exceptions are rural or post box delivery address, where we use NZ post. NZ post delivery can take up to 5 working days.

Please contact us if your delivery is taking longer than expected so we can track its movements with the courier company.


 PBT Freight Charges: 

Please note: the freight boundaries are set by PBT and prices are subject to change. Please contact us for further queries re freight. 

Local Delivery Auckland area 25kg 


Outer Area Auckland 25kg


North Island 3kg 


Short Haul North Island 10kg


Long Haul North Island 10kg 


PBT A4 bag 3kg max-  through out New Zealand non Rd 


PBT A5 bag 2kg max - through out New Zealand non Rd 


South Island 3kg 


Rural Delivery (Please note: this price is additional to the relevant pbt sticker.)

Waiheke Island Delivery (this is additional to the relevant pbt sticker.)  



International Delivery


Please contact us if your delivery is taking longer than expected so we can track its movements with the courier company.


General Terms & Conditions

The terms and conditions apply to your use of Horselands.co.nz website. By accessing this Horselands website, you agree to be bound by them.

We provide you with access to this Horselands website in accordance with these Conditions.

2.1 You:
2.1.1 agree not to use the Horselands website (or any part of) for any illegal purpose and agree to use it in accordance with all relevant laws;
2.1.2 agree not to upload or transmit through the Horselands website any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer;
2.1.3 will not upload or transmit through the Horselands website any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
2.1.4 will not use the Horselands website in a way that may cause the Horselands website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Horselands website is in any way impaired;
2.1.5 will not use the Horselands website in any manner which violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);
2.1.6 agree that in the event that you have any right, claim or action against any users arising out of that user's use of the Horselands website, then you will pursue such right, claim or action independently of and without recourse to us.

3.1 You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach of these conditions by you or any other liabilities arising out of your use of the Horselands website, or the use by any other person accessing the Horselands website using your PC or internet access account.

4.1 We reserve the right to:
4.1.1 modify or withdraw, temporarily or permanently, the Horselands website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Horselands website; and/or
4.1.2 change these conditions from time to time, and your continued use of the Horselands website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the Horselands website.
4.2 We will use our reasonable endeavours to maintain the Horselands website. The Horselands website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Horselands website or because of a failure, suspension or withdrawal of all or part of the Horselands website due to circumstances beyond our control.

4.3 We reserve the right to change prices with no warning, and the price listed on the Horselands website is not guaranteed to be the current price of any one product.

4.3.1 Advertised specials are only available while stocks last, and the Horselands has the right to change the special price at any time, even after an order has been placed.

In an attempt to provide increased value to our users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such Horselands websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

We have the right, but not the obligation, to monitor any activity and content associated with the Horselands website. We may investigate any reported violation of these conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Horselands website).

7.1 We respect your personal information and undertake to comply with applicable New Zealand legislation from time to time in place.

8.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Horselands website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us.

9.2 The Horselands website is provided on an "as is" and "as available" basis without any representation or endorsement. Unless specified in separate terms and conditions related to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the Horselands website, or products or services offered on the Horselands website whether by us or on our behalf (including free software downloads) including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade.
9.3 Unless specified in separate terms and conditions related to a particular product or service, we make no warranty that the Horselands website or products or services offered on the Horselands website whether by us or on our behalf (including free software downloads) will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Horselands website or the server that makes it available or products or services offered on the Horselands website whether by us or on our behalf (including free software downloads) are free of viruses or bugs or are fully functional, accurate, or reliable. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Horselands website.
9.4 Notwithstanding any other provision in the Conditions, nothing shall limit your rights as a consumer under New Zealand law.
9.5 You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Horselands website and any information provided to or taken from the Horselands website by you.
9.6 We will not be liable in contract, tort or otherwise if you incur loss or damage connecting to the Horselands website through a third party's hyper-text link.
9.7 We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with the Horselands website or products or services offered on the Horselands website whether by us or on our behalf (including free software downloads) for:
9.7.1 any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
9.7.2 any loss of goodwill or reputation; or
9.7.3 any special or indirect or consequential losses; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred.
9.8 Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these conditions and shall not effect the validity and enforceability of any of the remaining provisions of the conditions.

Nothing shall be construed as a waiver by us of any preceding or succeeding breach of any provision.

Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

These Conditions (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between you and us in relation to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Conditions. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of these Conditions.

14 LAW
The Conditions will be exclusively governed by and construed in accordance with the laws of New Zealand whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.


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